Write emails that get responses. Master email mastery through bite-sized, swipeable learning tiles — designed for busy people who want to learn on the go.
This Email Mastery short course on SkillTiles breaks down everything you need to know into 10 structured milestones, each packed with bite-sized learning tiles you can swipe through in under 15 seconds each.
Whether you're a complete beginner or looking to refresh your knowledge, this online email mastery course uses AI-powered content to adapt to your learning pace. Each tile delivers a focused concept, example, or quiz — making it perfect for commutes, coffee breaks, or quick study sessions.
Covering 70 key topics across 10 milestones, this course takes you from foundations to practical application. Earn badges as you complete each milestone and track your progress on your learning dashboard.
Course Curriculum
1
Email Best Practices
Subject lines, tone, and structure
compelling subject linesthe pyramid structureprofessional tone and voiceCC vs BCC etiquettefollow-up timingmeeting request emailsdifficult conversation emails
2
Email Structure
Write clear, effective emails
subject line formulasopening lines that workthe inverted pyramidone email one askcall-to-action placementsign-off etiquetteemail length guidelines
formal vs informal registerempathetic languageassertive without aggressivepositive framingcultural sensitivityhumor (when and how)reading tone in received emails
5
Difficult Emails
Handle challenging situations
delivering bad newsresponding to complaintssaying no professionallyaddressing conflictfeedback emailsurgent requestsescalation emails
6
Email Productivity
Manage email efficiently
inbox zero methodemail batchingtemplates and canned responsesfilters and labelsunsubscribe strategyemail-free time blocksdelegation through email
CC and BCC etiquettereply all guidelinesthread managementemail vs chat decisionscross-department emailremote team email normsemail and project management
9
International Email
Email across cultures
cultural communication stylestime zone awarenessformality expectationstranslation considerationsname and title conventionsholiday awarenessEnglish as lingua franca tips
10
Email Mastery
Expert email communication
executive communicationboard-level emailscrisis communicationemail policy creationmentoring email skillsemail automationfuture of email communication