Navigate disagreements constructively. Master conflict resolution through bite-sized, swipeable learning tiles — designed for busy people who want to learn on the go.
This Conflict Resolution short course on SkillTiles breaks down everything you need to know into 10 structured milestones, each packed with bite-sized learning tiles you can swipe through in under 15 seconds each.
Whether you're a complete beginner or looking to refresh your knowledge, this online conflict resolution course uses AI-powered content to adapt to your learning pace. Each tile delivers a focused concept, example, or quiz — making it perfect for commutes, coffee breaks, or quick study sessions.
Covering 70 key topics across 10 milestones, this course takes you from foundations to practical application. Earn badges as you complete each milestone and track your progress on your learning dashboard.
Course Curriculum
1
Resolving Conflicts
De-escalation, empathy, and win-win solutions
Thomas-Kilmann conflict stylesI-statements vs you-statementsde-escalation techniquesfinding common groundworkplace conflict strategiesgiving critical feedbackmediation basics
2
Conflict Foundations
Understanding conflict
types of conflictconflict sourceshealthy vs unhealthy conflictconflict escalation stagesconflict styles (Thomas-Kilmann)emotional triggerscultural influences on conflict
3
Conflict Communication
Speak constructively in conflict
I-statements vs you-statementsactive listening in conflictnonviolent communication (NVC)asking clarifying questionsparaphrasing and reflectingmanaging tone and body languagewritten conflict communication
4
De-escalation
Calm heated situations
recognizing escalation signsemotional regulation techniquestaking a timeoutempathy and validationlowering defensivenessfinding common groundbreathing and grounding techniques
5
Negotiation in Conflict
Find mutually acceptable solutions
interest-based negotiationBATNA conceptwin-win solutionscreative problem solvingcompromise vs collaborationmaking concessions strategicallyagreement documentation
6
Workplace Conflict
Handle professional disagreements
common workplace conflictsmanager-employee conflictspeer conflictsteam disagreementsgiving critical feedbackhandling difficult colleaguesHR and formal processes
7
Relationship Conflict
Navigate personal disagreements
partner disagreementsfamily conflict patternsfriendship conflictsboundary settingforgiveness processrepair attemptsknowing when to seek help
8
Mediation Skills
Help others resolve conflict
mediator role and neutralitymediation process stepsground rulesreframing techniquesreality testingcaucus (private meetings)crafting agreements
9
Conflict Prevention
Build conflict-resilient relationships
clear expectationsregular check-inspsychological safetyteam norms and agreementsdiversity and inclusionfeedback cultureearly warning signs
Start this conflict resolution short course today. Swipe through AI-powered tiles, earn badges, and build a daily learning habit — no experience needed.